Our Warranty

We greatly appreciate the opportunity to help make your home a comfortable place. For convenience, please know that all warranties are activated at time of purchase. To better assist with claims, please provide your original proof of purchase.

We recommend customers follow care instructions to ensure the longevity of their pieces for years to come.

UPHOLSTERY

Each Mitchell Gold + Bob Williams employee stands behind their product. We sincerely believe each piece of furniture will provide you with years of pleasure and comfort. To reinforce this belief, Mitchell Gold + Bob Williams warrants to you, the original purchaser of a piece in the original fabric or leather (for slipcovered furniture, this is fabric that covers base of piece, usually muslin), the following Limited Warranty Coverage:

FRAME AND SPRINGS

Woven webbing, sinuous spring, and solid seat constructions are warranted to be free of defects due to faulty materials or workmanship for the lifetime of the product under normal residential care and use.

FABRICS AND LEATHERS

We offer a limited warranty on all our fabrics and leathers. They are warranted for a period of one year against defective material or workmanship as well as unusual wear resulting from normal residential use and care. This warranty does not cover COM or COL orders, wear, fading, shrinkage, or stretching that can occur with normal use of most fabrics and leathers.

CUSHION(S)

We warrant all cushion cores for manufacturing defects, and we cover cushions to not collapse for 3 years from the original date of purchase with normal residential use, not including regular wear and tear. All foams and lining materials will soften and conform to the shape of the user—this is considered normal and is not a defect. 

MECHANISMS

We warrant our sleeper, swivel, rocker, and recliner mechanisms (all metal parts) to be free of defects for three years from the date of purchase, under normal residential use.

TABLES/STORAGE (CASE GOODS)

Mitchell Gold + Bob Williams warrants to you, the original purchaser, its wood products and all its case goods to be free from defects in material and workmanship under normal use and service for a period of one (1) year from the date of purchase.

Furniture in which any of the above defects occur will be repaired or replaced at Mitchell Gold + Bob Williams' option. If repair or replacement is not practical, at the option of Mitchell Gold + Bob Williams, alternate financial remuneration may be paid or the product may be substituted.

This Limited Warranty applies under conditions of normal residential usage only and does not apply to defects or damage resulting from (a) negligence, abuse, or misuse; (b) inadequate or improper maintenance, cleaning, or care; (c) exposure to chemicals and/or liquids; (d) accidents; (e) any use for which the product was not designed.

This Limited Warranty does not cover (a) floor samples or products designated "AS IS" at the time of purchase, and (b) differences between floor samples or differences from printed illustrations, video, or internet displays.