Terms of Sale

PURCHASES

Purchase/order placement represents acceptance of all terms and conditions set forth herein.

Custom upholstery orders cannot be returned or cancelled. You may cancel an order of a stocked item prior to shipment; after the merchandise ships, however, the order cannot be cancelled.

Stocked merchandise can be cancelled or returned for a restocking fee of 25%, loss of delivery fee, and pick up fee, if applicable, and the return shipping will be the responsibility of the purchaser. Please check with us prior to placing your order to learn if a restocking fee will apply.

Returns of Casegood items must be received in original condition and made within 21 days from delivery.

Upon receipt of the return and item inspection, refund determination will be based on the item purchase price only. Any taxes charged will be refunded in accordance with state laws. Shipping charges are nonrefundable.

DELIVERY / PICK UP

Customer is solely responsible for verifying that all items are deliverable into Customer’s residence prior to purchase. No exchanges or returns will be allowed, outside of existing return policy, due to Items not fitting into customer's space.

Merchandise will ship via Fed‐Ex, UPS, or a freight carrier, at the discretion of Mitchell Gold + Bob Williams. Mitchell Gold + Bob Williams currently ships only within the contiguous United States (apologies to our friends in Alaska, Hawaii and beyond). Please be aware that freight delivery is typically five to ten business days from date of shipment. UPS and Fed‐Ex orders are shipped via ground delivery service.

Delivery charges are nonrefundable for unsuccessful attempted deliveries (i.e., Customer is not at delivery address during agreed date/time, merchandise which does not fit into building/residence), or delivery is cancelled less than 24 hours from scheduled delivery time. An additional delivery fee will be required.

Mitchell Gold + Bob Williams is not responsible for delays in deliveries due to out-of-stock raw materials, materials delayed from vendors, force majeure, or any other cause beyond the control of Mitchell Gold + Bob Williams.

DEFECTIVE & DAMAGED MERCHANDISE

In the unlikely event of receiving defective or damaged merchandise, please contact us within 24 hours of delivery by phone at 888.456.3040 Failure to provide timely notification may jeopardize your ability to be compensated for the damage.

Any manufacturing defect will be handled pursuant to the Mitchell Gold + Bob Williams Limited Warranty (see "MANUFACTURER'S WARRANTY" below)

CHARGES / REFUNDS

Customer authorizes, understands and agrees that all charges, balances, and fees as outlined in the Terms of Sale can be charged to Customer’s credit card provided at time of sale.

Customers will be responsible for all applicable taxes regardless of the amount quoted at the time the order is placed.

All refunds will be issued in the original form of payment. Check or cash refunds will be issued in the form of a check and will be mailed to the Customer within 10 days of cancelled goods returning to the possession of Mitchell Gold + Bob Williams.

MANUFACTURER’S WARRANTY

Mitchell Gold + Bob Williams will honor the warranty provided at www.mgbw.com/our-warranty.html.

MODIFICATION OF TERMS AND PRODUCT AVAILABILITY, PRICING AND DELIVERY

We reserve the right to update or modify these terms and our policies at any time, so please review these terms and all related policies prior to making any purchase from us.

Availability, price and delivery are subject to change. We make every effort to provide accurate product information, however errors may occur. Therefore, product availability, descriptions, specifications and pricing are subject to change, and we reserve the right to restrict orders of any items.

STATUS / DELIVERY UPDATES

For all order status and delivery updates, please Contact Us.

LAST UPDATED: 30/09/2024